Community Services - Northamptonshire Healthcare NHS Foundation Trust

Community Services - Northamptonshire Healthcare NHS Foundation Trust 2023-12-19 Person 1 5 0

My 17 yr old daughter attended ngh clinic this afternoon, she was directed to go into toilets to take her swab and when she returned the clinic had been closed with all doors locked and lights off. She was locked in and obviously very stressed. This treatment is disgusting not mention dangerous considering the clinic was not opening till lunchtime the next day. Luckily she was spotted by a passer by who managed to get a staff member to unlock the doors. She also ended up taking her own swab to pathology so hopefully she will still get her results.

Community Services - Northamptonshire Healthcare NHS Foundation Trust 2023-12-15 Person 5 5 0

I couldn’t rate this more. With a child that has been in and out of hospital and anxiety surrounding this with the care he has received previously, the CATCH team were exceptional. I felt fully supported and with somewhere to turn should he have deteriorated. As a health care professional that can refer in to the CATCH team also, it has defiantly been an experience I would be keen to promote with my colleagues and patients I interact with. Thank you

Nothing. Thank you for the support

Community Services - Northamptonshire Healthcare NHS Foundation Trust 2023-12-11 Person 5 5 0

[name removed] has been brilliant. She listens, very understanding and helps you to understand. Always felt better during and after speaking to her. I hope to pick up talking therapy with her in the future.

Happy with the service I have received

Community Services - Northamptonshire Healthcare NHS Foundation Trust 2023-12-09 Person 5 5 0

Very friendly and understanding

Community Services - Northamptonshire Healthcare NHS Foundation Trust 2023-12-09 Person 5 5 0

A very positive experience for my anxious children who had never received a nasal flu vaccine before. The nurse was friendly, encouraging and clear with explaining what would happen. Thank you!

No

Community Services - Northamptonshire Healthcare NHS Foundation Trust 2023-12-07 Person 5 5 0

Never been before staff are very friendly. On arrival greeted and told to sit down and fill in a form and then asked if we would like a drink and then my child was seen in a few minutes later. She had a private and confidential conversation and then had a little more chat in the coffee room with me .

Nothing at this moment

Community Services - Northamptonshire Healthcare NHS Foundation Trust 2023-12-04 Person 5 5 0

96 year old father in law came in following a fall at his care home. Very good service from all concerned apart from the Ambulance Service not answering the nurses numerous phone calls to arrange an ambulance to take home back to the Care home. The nurses time should not be wasted - they need to answer the phone quicker......

As above

Community Services - Northamptonshire Healthcare NHS Foundation Trust 2023-11-30 Person 5 5 0

The staff are amazing and very helpful

Nothing

Community Services - Northamptonshire Healthcare NHS Foundation Trust 2023-11-30 Person 3 5 0

Community Services - Northamptonshire Healthcare NHS Foundation Trust 2023-11-30 Person 5 5 0

Staff are always welcoming, providing safe space for me to voice my concerns as well as knowing my daughter is being my supported.

Keep providing the same!